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Shopping Terms and Conditions

   ABOUT US

EXCLUSIVE HANDMADE LEATHER AND HIDE PRODUCTIONS
The family business, named Pelletteria “di emme”, finds his origins in Florence in 1971 thank to the parents Massimo and Derna. At a later time, it was transferred in Casentino and named “Atelier Regina” and since 1992 it is managed by the sons Maurizio e Silvia who continued the traditional activity of production and sale of high quality handmade leather and hide items. From design to production, Atelier Regina can offer handbags, briefcases and accessories made with real leather, artistic creations completely designed by hand (with illustrations and icons from the catalogue or as suggested by the buyer) for sacred places, monastery, convents and religious shops. Every product that is present on the catalogue is offered at a special price thank to the direct manufacturing of the raw material and the immediate rapport with the Company.

WIDE SELECTION AND IMMEDIATE AVAILABILITY
Through the online Atelier Regina’s catalogue, constantly up-to-date, it is possible to access to a wide selection of items, carefully selected not only based on design, but also based on artisan and productive quality: products of design and artistic creations made of true leather and natural hide, all durable in the course of time. All the offered products are available and ready to shipping: leather handbags, purses and accessories for man and woman, briefcases, sacred art, hide cases and upholstery for books and sacred works, covers for breviary and Bible, etc. finely decorated and finished by hand. If the chosen decorations or illustrations are not available in the storehouse and the production needs to be activated (they are specifically designed), the delivering could vary between 15 and 20 working days.

SECURE PAYMENT
Buying on this website through the PAYPAL system, the guarantee on payment’s security is not a problem. The client does not have just the right to be refunded if the merchandise is not in compliance, but he can also access at the PAYPAL mediation service, free of charge, who intervenes in case of commercial disagreements.

PUNCTUAL DELIVERING
Atelier Regina usually guarantees the delivering between 24-72 hours starting from the order execution for all the available products on the catalogue, except that it is differently specified. The delivering takes place from Monday to Friday, from 9.00 to 13.00 and from 14.00 to 18.00. In case of absence, the courier will leave a notice in the letter box to be contacted in order to set a new delivery.

CARE AND SERVICE FOR THE CUSTOMER
Atelier Regina pays the best attention towards his customers during the pre-sale, the choice of the items and the assistance service post-sale.The customer service is available for every question that is related to orders at the (+39) 0575 542194 (national tariff call), through e-mail in the Infoline section on the website, through the information request form (near every item on the catalogue), or through the e-mail address info@atelier-regina.it. Every kind of request will be verified and satisfied as soon as possible.